FAQ

Frequently Asked Questions (FAQ) – AlivyMart

1. What is AlivyMart?

AlivyMart is your go-to online store offering a variety of quality products at affordable prices. From household essentials to fashion and gadgets, we aim to provide a convenient and reliable shopping experience.

2. How can I place an order?

You can place an order directly through our website or social media pages. Just browse the products, add them to your cart, and proceed to checkout. If you need help, feel free to contact us via WhatsApp or email.

3. What payment methods do you accept?

We currently accept:

  • Cash on Delivery (COD)

  • Bank transfers (details provided upon request)

Online payment options are coming soon!

4. How long does delivery take?

Delivery times may vary by location:

  • Major cities: 2–4 working days

  • Other areas: 4–7 working days
    We’ll provide you with a tracking ID once your order is dispatched.

5. Is there a delivery fee?

Yes, standard delivery charges apply depending on your location. We may offer free delivery during special promotions—follow us to stay updated!

6. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via SMS, WhatsApp, or email. You can use this to track your package through the courier’s website.

7. What is your return or exchange policy?

If you receive a damaged, defective, or wrong item, you can request a return or exchange within 3 days of delivery. Please ensure the item is unused and in its original packaging.

8. How can I contact AlivyMart for support?

You can reach us through:

9. Do you offer bulk or wholesale pricing?

Yes! If you're interested in buying in bulk, please contact us directly for custom pricing and availability.

10. Are your products original and high quality?

Absolutely. We carefully select all products to ensure quality and satisfaction. Customer reviews and feedback help us maintain our standards.